Contact

The website https://support.mm.nintendo.com/ is operated by:

Nintendo Co., Ltd. (11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan. Representative Directors: Shuntaro Furukawa, Shigeru Miyamoto.).

If you have questions about this website, please contact us by email: my-mario-app@support.nintendo.com.

Website Privacy Policy

This Privacy Policy covers the use of the website https://support.mm.nintendo.com/, operated by:

Nintendo Co., Ltd. (11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan) ("Nintendo").

If you are located in Hong Kong, Singapore, Thailand, or Malaysia , Nintendo may collect and process your information in accordance with this Privacy Policy and applicable personal data protection laws (the “Applicable Law”).

1. Data Processing

Nintendo respects the privacy rights of its online visitors and recognises the importance of protecting their personal data. Certain information is transmitted to Nintendo's servers by the internet browser of each online visitor when they access the website, including the date, time of access (as well as the time zone), names of requested files, the referral-webpage, the status (e.g. transaction completed), the internet browser and operation system used, the IP address of the device and the size of transmitted data.

1.1     Nintendo uses this information only for the purposes provided in this Privacy Policy, including setting up the connection of your device with Nintendo services and enabling you to use the website. The legal basis for this processing is the provision of the service you have requested.

1.2     The information is further stored in connection logs for the purpose of ensuring the security and proper functioning of the website.
The legitimate interest Nintendo pursues is the protection of Nintendo systems. Subject to Applicable law, you may have the right to object, on grounds relating to your particular situation, at any time to such processing. To exercise this right you may at any time contact Nintendo as provided in Section 7 or 8 of this Privacy Policy.

1.3     Nintendo may also use the information for statistical purposes in an anonymised form.

2. Cookies and Similar Technologies

2.1     General Information
Nintendo may place cookies on its website. Cookies are small files downloaded to your device. Cookies could be used to ensure the safety and smooth functionality of our website (security cookies and session cookies). Most browsers are automatically set to accept cookies. You can disable all cookies in your browser or set your browser to alert you when cookies are being sent. However, if you do disable cookies, you may not be able to use all functions of this website.

2.2     Tracking Cookies
Nintendo does not use tracking cookies on this website.

3. User Communications

When you send an email or other communication to Nintendo, Nintendo may use your email address and any information (including personal data) disclosed within those communications in order to process your inquiries and respond to your requests.

Provision of any information or personal data by you is completely voluntary. However, if you fail to provide the information or personal data we request, we may not be able to process your inquiries and/or respond to your requests.

The legal basis for this processing is the provision of the service you have requested, or, if your request is not related to a contract with us, our legitimate interest. Nintendo has a legitimate interest in processing your inquiries and providing you with a satisfactory response.

Subject to Applicable Law, you have the right to object, on grounds relating to your particular situation, at any time to such processing based on our legitimate interest. To exercise this right you may at any time contact us as provided in Section 7 or 8 of this Privacy Policy.

4. Who Has Access to Your Information

Nintendo may share your information with other entities of the Nintendo group within the video game and consumer electronics industry to be used in accordance with this Privacy Policy; in particular, with the companies listed in this webpage(https://www.nintendo.com/jp/privacy/affiliate/index.html).

Nintendo has a legitimate interest in sharing your information for internal administrative purposes, in particular to offer the website services and to deal with any inquiries in an efficient and high-quality manner.

Subject to Applicable Law, you have the right to object, on grounds relating to your particular situation, at any time to such sharing. To exercise this right you may at any time contact Nintendo as provided in Section 7 or 8 of this Privacy Policy.

In compliance with applicable data protection requirements, Nintendo may also use third-party data processors and may share your information with such third-party data processors acting on Nintendo's behalf to provide services in connection with the website. Where such third-party processors are located outside your country/region of residence, such third-party processors are either located in a third country where an adequate level or appropriate safeguards for an adequate level of data protection are provided for by standard data protection clauses that have been entered into between Nintendo and the third-party data processor respectively between Nintendo and the other Nintendo group entity.

5. Storage Time

Nintendo will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or - where Applicable Law provides for longer storage and retention periods - for the storage and retention period required by law. After that your personal data will be deleted. In particular, if you exercise a right to object to the processing of your personal data pursuant to Applicable Law, Nintendo will delete your personal data that Nintendo processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless Applicable Law requires us to retain the data. Nintendo may also use the information for statistical purposes in an anonymised form.

6. Your rights under Applicable Law

You may in particular, without limitation, have the following rights under Applicable Law: To exercise your rights against Nintendo, you may at any time contact us as provided in Section 7 or 8 of this Privacy Policy.

•       Right of access: You have the right to obtain confirmation from Nintendo as to whether or not Nintendo processes personal data from you and you also have the right to at any time obtain access to your personal data stored by Nintendo.

•       Right to rectification of your personal data: If Nintendo processes your personal data, Nintendo shall endeavour to ensure by implementing suitable measures that your personal data is accurate and up-to-date for the purposes for which Nintendo collected your personal data. If your personal data is inaccurate or incomplete, you have the right to obtain the rectification of such data.

•       Right to lodge a complaint with supervisory authority: You have the right to lodge a complaint with a data protection supervisory authority located in your country/region of residence.

If you are located in Thailand, in addition to the above rights, you also have the following rights under Thai Personal Data Protect Act: (i) right to erasure of your personal data or right to restriction of processing; (ii) right to data portability; (iii) right to object; (iv) right to withdraw consent; (v) right to obtain a copy of personal data and request disclosure of personal data obtained without your consent; (vi) right to request anonymization of your personal data.

7. Nintendo’s Representative and Contact

If you have any questions about this Privacy Policy and Nintendo's data processing activities or if you want to exercise any of your rights under Applicable Law, please contact our Japanese headquarters at my-mario-app@support.nintendo.com, Attn: Senior Director, Legal Department of Nintendo Co., Ltd., 11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan.

If you are located in Thailand, please be advised of the details of our Local Representative as follows (when making inquiries, please be sure to include the name of "Nintendo Co., Ltd." (such as including it in the email subject line)):

•       Name: TNY Legal Co., Ltd.

•       Postal Address: 11/2 Room 19A P23 Building 19th Floor, Sukhumvit 23 Alley,Sukhumvit Road, Khlong Toei Nuea, Wattana, Bangkok 10110

•       Email: pdpa-contact@tny-legal.com

8. Nintendo’s Data Protection Officer

If you are located in Singapore or Thailand, please be advised of the details of our Data Protection Officer as follows.

•       Position: Senior Director, Legal Department of Nintendo Co., Ltd.

•       Email: sea_dataprotectionofficer@nintendo.co.jp

•       Postal Address: 11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto, Japan